All returns must be made within 7 days of receipt. Merchandise must be returned unworn, in original condition, and in original packaging. All sale items are final sale. Exchanges may only be made for the same item being returned, if a different size is available. Otherwise, please return merchandise for a refund, and purchase another item (if desired) as a separate transaction.
All returns must be authorized by Gimme Shoes. Items returned for a refund may be subject to shipping/restocking fee of $15 for one returned item, $25 for two or more returned items.
Please email your return request with purchase order number and specific items you want to return. Once you receive a return authorization number (RA#) from Gimme Shoes, please pack and securely seal the merchandise. Mark your RA# on the outside of the box; packages sent without an RA# will be refused. Send pre-paid and insured to:
Gimme Shoes, 416 Hayes Street, San Francisco, CA 94102 / Attn: Returns.
You can also return or exchange online purchases at one of our store locations.
We reserve the right to deny credit for returned merchandise that does not meet the return policy requirements. In addition, certain returns may be subject to a re-stocking fee. If you did not pay a shipping fee for your merchandise, you will be credited less the cost to ship the goods to you.
When your return is received, we will credit the same credit card account you used for the purchase. We will process your return as soon as possible, but please allow up to 2 weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
If your order is over $200 we offer free domestic ground shipping. However, if the order is returned, the free shipping promotion will not apply. All domestic orders are shipped via UPS. Orders with a subtotal below $200 will be charged a flat rate of $15 for shipping.
Gimme Shoes does not ship orders to multiple addresses, to PO boxes, or to APO/FPO addresses. Ground shipping is not available for Alaska, Hawaii, or Puerto Rico (only 2-day or next-day service).
International orders incur a flat fee of $50. Gimme Shoes does not assume responsibility for customs fees, taxes, or duties incurred from importing goods. We work closely with our shipping partner to minimize the potential impact of any customs related delays. Gimme Shoes does not assume responsibility for packages not picked up by the receiver within the allotted window. If such inaction leads to a package being abandoned by the carrier service, we assume no responsibility for the cost of the order and/or related charges.
PLEASE NOTE: International orders shipping through US-based freight handlers will be cancelled and refunded.
Orders are processed Monday through Friday, excluding holidays. Orders received on weekends, holidays, and after 1pm Pacific Time will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or Federal holidays.
If you decide to refuse any shipments from Gimme Shoes, you are responsible for the original shipping charges to you, plus any duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Gimme Shoes. This amount will be subtracted from your merchandise refund.
Gimme Shoes is committed to providing you with the finest products as well as excellent service. Your privacy is important and we take it very seriously. We collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, phone number, email address, shipping address, and billing address.
Gimme Shoes will not rent or sell your name or personal information without your permission.
Protecting your online order information is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL)—the industry standard encryption technology that ensures the safety and security of your online order. When the letters “http” in the URL address change to “https”, the “s” indicates that you are in a secure area employing SSL.
Making a credit card purchase is just as safe on our web site as it is by telephone. But if you prefer to order merchandise from the website by phone, call 415.864.0691 between the hours of 11am and 6pm Pacific Time.